Pharmacy Client Support I - Hybrid/Flexible
Company: Leiters Inc
Location: Englewood
Posted on: April 28, 2024
Job Description:
Pharmacy Client SupportStart building your career in
pharmaceutical service, sales, or account management. Join our
Customer Experience team by becoming a Pharmacy Client Support team
member where you will start your professional journey. After ninety
days in role, our Pharmacy Client Support team members have the
option of working a hybrid schedule with part of the week in office
and remote. Our Pharmacy Client Support team fulfill a vital role
in supporting our rapidly growing business. Career progression is a
big focus at Leiters, and these individuals are a key interface
with our customers; allowing for early opportunities to grow,
assuming increasing levels of responsibility. Candidates displaying
competency in their role will have opportunities to progress to
Pharmacy Client Support Level 2 and then Level 3, where they will
work independently managing either workflow queues or segments of
our customer base. Our Pharmacy Client Support members are
considered the future of our Account Representative and Sales
teams.Once hired, a Pharmacy Client Support team member will take
responsibility for order fulfillment activities, solving complex
customer problems, documenting customer inquiries, data entry
activities and other duties as assigned. They receive training,
both in classroom and hands on during their initial month of
employment. Our new hires are assigned peer mentors where they
receive support throughout the onboarding process. Most Pharmacy
Client Support new hires reach mastery of their role within the
first 6 months of employment. After this period, they become
eligible for increasing levels of responsibility as positions of
Level 2 and 3 become available. Employees become eligible for
Account Representative or Inside Sales Representative positions
once employed and successful in their current role for one year.Why
Join Leiters Health?Are you passionate about making a real impact
in the pharmaceutical industry? Do you thrive in a collaborative,
innovative environment where your skills and ideas are valued? Look
no further - Leiters Health is seeking talented individuals like
you to join our dynamic team!At Leiters Health, we're not just
another pharmaceutical company - we're pioneers in the field,
dedicated to delivering high-quality compounded sterile products
and outsourced solutions to healthcare providers nationwide. Our
commitment to excellence and patient safety is at the core of
everything we do.
- Innovative Culture: Be part of a forward-thinking company that
encourages creativity, welcomes fresh ideas, and fosters an
environment of continuous improvement.
- Meaningful Work: Contribute to a purpose-driven organization
dedicated to providing critical medications and healthcare
solutions that positively impact patients' lives.
- Professional Development: Access ongoing training, mentorship,
and growth opportunities to expand your skills and advance your
career within a rapidly growing industry.
- Cutting-Edge Technology: Work with state-of-the-art facilities
and advanced technologies, staying ahead of the curve in
pharmaceutical manufacturing.
- Collaborative Environment: Join a team of passionate
individuals who are dedicated to teamwork, support, and mutual
success, fostering a culture of inclusivity and collaboration.Who
We're Looking For:We're seeking enthusiastic individuals who are
driven, adaptable, and passionate about contributing to a
mission-driven organization. Whether you're an experienced
professional or just starting your career, Leiters Health provides
an environment where your skills and talents will be recognized and
appreciated. Sound like you? Apply today!General Description:The
Pharmacy Client Support reports to the Customer Experience Manager.
This employee is responsible for providing positive customer
experience for inbound/outbound telephone inquiries, internal
department requests, email correspondence and online orders. The
position requires an individual who works independently and in a
team environment, attention to detail, and communication with other
functional areas and sites.Essential Functions:
- Monitor and process orders received via the web, e-mail, phone,
or fax queues
- Manage various ordering queues to assure timely processing of
orders, clear communication with customers and a high degree of
accuracy
- Setup customer accounts and users for web ordering on order
Leiters.com web platform
- Setup customer pricing for web ordering
- Compilation of data and preparation of subsequent reports,
spreadsheets, word documents, as required
- Document conversations related to key influencers and buyers at
facilities
- Communicate effectively to customers and internal stakeholders
verbally and through e-mail
- Comprehending and implementing SOPs, forms, and quality control
activities
- Discovery, analysis, and recommendation to rectify any
discrepancies or problematic data issues
- Daily management of orders, invoices, and open items until
closure and with accuracy
- Receive and respond accurately and professionally to customer
inquiries and concerns via telephone or email
- Comprehend and implement SOPs, forms, and quality control
activities
- Accurate data entry into selected customer interaction,
prescription, and accounting software programs
- Other duties as assignedExperience & Necessary Skills:
- Typing skills of 50+ words a minute highly desired.
- Individual must have excellent verbal and written communication
skills and a demonstrated ability to communicate clearly and
professionally
- Customer-friendly with excellent communication, telephone
skills, writing skills and demonstrated good judgment
- Computer abilities include the ability to use Microsoft office
software, order input and fulfillment software, and experience with
spreadsheets and reporting
- Experience in a commercial pharmacy providing support functions
preferred
- High school diploma or GED equivalency required; college level
2-year degree preferredShift:
- Monday - Friday (7:00am - 4:00pm or 8:00am - 5:00pm)
- Hybrid schedule flexibility after 90 daysBenefits:
- 100% employer paid medical plan.
- Dental & Vision insurance options including FSA & HSA
- Employer Paid Life Insurance & Employee Assistance Program
- Short Term & Long-Term Disability Insurance
- Up to 4% 401K Matching (100% vested on day one!)
- Generous Paid Time Off Options - vacation, sick, paid leave and
holidays!
- $5,250 Annual Tuition Reimbursement after 6 months
- $1,000 Referral Bonus Program with no limit
- Eligible for annual bonus program Timeline: We will be
accepting applications on and ongoing basis until position is
filled. We are an equal opportunity employer and all qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity
or expression, pregnancy, age, national origin, disability status,
genetic information, protected veteran status, or any other
characteristic protected by law.*Please note that we do not work
with third-party recruiters or agencies for this position. If you
are a qualified candidate and wish to apply for this job, please do
so directly through our official application process. We appreciate
your understanding and cooperation in this matter. Compensation
details: 24-29 Yearly SalaryPIb4939f9bf57b-31181-34333827
Keywords: Leiters Inc, Highlands Ranch , Pharmacy Client Support I - Hybrid/Flexible, Healthcare , Englewood, Colorado
Didn't find what you're looking for? Search again!
Loading more jobs...